Frequently Asked Questions

a)    WHAT ARE YOUR HOURS OF OPERATION?

Monday to Friday, 7:30am - 4:00pm (12 months)

Closed on Statutory Holidays

b)    WHAT IS AN EMERGENCY?

Any hazard or condition that might be life-threatening or presents a risk of serious injury (e.g. damage in the building or on the grounds involving structural failure, sink holes, large amounts of broken glass, sharp protruding metal, live exposed electrical conductors, power lines down, equipment that has become unstable or has a condition clearly dangerous to an operator or other person).

Other typical emergencies include:

  • Fire or earthquake
  • Gas leaks
  • Major power down in sections of the building (not caused by BC Hydro outage)
  • No heat in multiple rooms or sections of a building
  • Major water leak – pipe broken and flooding
  • Major roof leak with flooding
  • Computer Lab down
  • Phone systems down
  • Major damage to playground equipment.

Emergencies should be “called in” to the District Maintenance Office during regular business hours (Monday to Friday, 7:30am - 4:00pm) at 604-946-5088

c)    WHO DO I CALL FOR AFTER HOURS NEEDS?

After regular business hours, on weekends and statutory holidays, Security is to be called at 604-731-4126, with the problem described to the best of one’s knowledge.  Security will contact the appropriate respondents based on established protocols.  Do not attempt to call Facilities Branch personnel directly, as your problem will be dealt with faster through Security.

d)    HOW CAN I ENSURE THE HEAT IS ON FOR MY AFTER HOURS MEETING?

If you have an evening or weekend meeting or gym use that is not booked through Facility Rentals, please enter a work request in MaintenanceDirect ideally one week, but at the very least 48 business hours, prior to the event to ensure the heating schedule is temporarily reprogrammed, otherwise the room will be at the night setback temperature, which is only 16 degrees Celsius (60 degrees Fahrenheit).  There is no charge for requesting a temporary temperature change for an after-hours event as long as it is done 48 business hours in advance.  If the request is not received in advance and a call to Security requesting the adjustment at the time of the event is made, a service charge may result as our Technician responding to the request will be on overtime.

e)    WHAT ABOUT COSTS?

Maintenance of existing systems, components, equipment and finishes is the responsibility of the Maintenance Services Department.  The maintenance operating budget is established to enable the department to meet these needs without additional cost to the schools.  Work outside this scope is generally described as ‘New Work’ or ‘Fee-for-Service’ work.

When something new is added, when something is modified, or when any change is requested that is not part of ‘maintaining existing inventory’, costs will not be absorbed by the maintenance budget.  In these cases the requesting school administrator or site manager is required to fund the work.  A Journal Entry will be created to transfer costs from the recovery account attached to the affected section.  If the requester finds an alternate source of funds, it arranges a transfer back into its recovery account.

f)    WHERE CAN I FIND INFORMATION ON ASBESTOS OR OTHER POSSIBLE INDOOR AIR QUALITY ISSUES
       IN MY BUILDING?

Visit our Facilities Health and Safety page for up-to-date inventories in our buildings.